Privacy Policy

1. Information We Collect

By logging in to CepatMakan, we only collect the following information from your account:

• Profile picture
• Name
• Email address

2. How We Use Your Information

This information is used solely to personalize your experience within the app, display your account info, and provide our services.

3. Sharing Your Information

We do not share your personal data with third parties unless required by law.

4. Security

We take reasonable measures to protect your information from unauthorized access or disclosure.

5. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be available in the app.

Return & Refund Policy

1. Order Accuracy

We always strive to prepare every order exactly as ordered. If an order is incorrect or incomplete, please notify our support team or the canteen staff immediately before leaving the pickup area.

2. Eligibility for Refund

Refunds will only be provided if:

• The wrong item was given.
• The food wasn't in stock, yet you paid for it.
• The order was paid for, yet it never arrived due to a system or staff error.

Refunds will NOT be given if:

• You changed your mind after placing the order.
• You entered the wrong order details, such as the item or quantity.
• You don’t like the food.

3. Reporting Issues

All refund or return requests must be reported within 24 hours through the app or to CepatMakan staff. Please include your name, payment method, and a short description of the problem.

4. Refund Method

Refunds, if approved, will be made using the same payment method used during purchase, such as cash, QRIS, or wallet balance. Processing may take up to 1–2 school days.

Cancellations

We reserve the right to cancel any order at our discretion. Reasons for cancellation may include, but are not limited to:

• Vendor is unable to fulfill the order due to stock issues.
• System errors or technical problems with the app.
• Suspicious or potentially fraudulent orders.

If your order is canceled by us, you will be refunded in full using the same payment method used during purchase. Refunds will be processed within 1–2 school days.

Merchants

We provide a marketplace feature to let students use our platform as a way to reach more customers

1. Product Restrictions

Merchants are restricted to:

• Sell Food and Drinks
• Products sold must comply with the school regulations and Islamic values
• Listings and Prices within the platform must be accurate and up to date

2. Conduct and Responsibility

Merchants are required to:

• Prepare orders correctly and on time
• Act Responsible and Respectful towards customers and staff
• Orders must ONLY be performed during break hours

3. Hygiene and Safety

Food must be prepared in clean and safe manner that complies with school regulations

4. Fees

Merchants will be obligated to provide a platform fee towards the platform of:

5% (of revenue) + Rp 2000 (delivery fee)

For every sale, the money will be held by CepatMakan. To recieve it, please contact customer service

• Recieving Merchant revenue may only be done when the revenue has hit a number of at least Rp 20K

5. Termination

Merchants that:

• Sends misleading or false information
• Repeated failure to fulfill orders
• Inconsistent quality in products
• Failure to follow hygiene standards

And other kinds of misconduct are subjected to

• Fines
• Temporary Termination
• Permanent Termination

6. Platform Rights

CepatMakan reserves the right to

• Remove Listing and Accounts that violate guidelines
• Suspend merchant access for non compliance
• Monitor Merchant Activity to preserve platform integrity

7. Liability

Merchants are responsible for the products they sell. CepatMakan is not liable for issues arising from food quality, preparation, or handling by merchants. Please contact the merchant or our customer services to provide the information you need

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