Privacy Policy

1. Information We Collect

By logging in to CepatMakan, we only collect the following information from your account:

• Profile picture
• Name
• Email address

2. How We Use Your Information

This information is used solely to personalize your experience within the app, display your account info, and provide our services.

3. Sharing Your Information

We do not share your personal data with third parties unless required by law.

4. Security

We take reasonable measures to protect your information from unauthorized access or disclosure.

5. Changes to This Policy

We may update this privacy policy occasionally. The latest version will always be available in the app.

Return & Refund Policy

1. Order Accuracy

We always strive to prepare every order exactly as ordered. If an order is incorrect or incomplete, please notify our support team or the canteen staff immediately before leaving the pickup area.

2. Eligibility for Refund

Refunds will only be provided if:

• The wrong item was given.
• The food wasn't in stock, yet you paid for it.
• The order was paid for, yet it never arrived due to a system or staff error.

Refunds will NOT be given if:

• You changed your mind after placing the order.
• You entered the wrong order details, such as the item or quantity.
• You don’t like the food.

3. Reporting Issues

All refund or return requests must be reported within 24 hours through the app or to CepatMakan staff. Please include your name, payment method, and a short description of the problem.

4. Refund Method

Refunds, if approved, will be made using the same payment method used during purchase, such as cash, QRIS, or wallet balance. Processing may take up to 1–2 school days.

Cancellations

We reserve the right to cancel any order at our discretion. Reasons for cancellation may include, but are not limited to:

• Vendor is unable to fulfill the order due to stock issues.
• System errors or technical problems with the app.
• Suspicious or potentially fraudulent orders.

If your order is canceled by us, you will be refunded in full using the same payment method used during purchase. Refunds will be processed within 1–2 school days.

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